s4s - Cotswolds IT home computer support options:
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Prestige package
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Premier package |
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PC / laptop healthcheck:
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Every six months
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Every three months
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Internet security software review:
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Every six months
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Every three months
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Secure offsite data backup:
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2Gb per month
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Personalised e-mail domain:
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Single e-mail address
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Up to 5 e-mail addresses
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Telephone & e-mail support:
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Fully inclusive
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Fully inclusive
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Remote access support:
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See note 1 below
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See note 1 below
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Pre-sales support & guidance:
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Fully inclusive
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Fully inclusive
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PC audit & software licensing report:
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Fully inclusive
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Fully inclusive
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Hardware maintenance:
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See note 2 below
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See note 2 below
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Monthly fee (inc. VAT):
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£35
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£60
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Note 1: Due to bandwidth requirements, remote access can only be made available to customers with broadband internet.
Note 2: Hardware maintenance will be provided free of charge on hardware within the original manufacturer's warranty period, or by prior agreement with s4s - Cotswolds IT. In all other cases, replacement components will be supplied at cost plus 5%.
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